Guidance

Claims management companies: Plevin guidance

Check that you understand the rules and expectations in handling cases relating to Plevin

Documents

Details

Guidance for authorised claims management companies to make sure you understand the rules and expectations in handling cases relating to Plevin.

This document covers:

  • Clarity and transparency in marketing and communications with clients
  • Obtaining instructions and using information already held
  • Eligible Plevin cases
  • Referring complaints to the Financial Ombudsman Service

The regulator has the power to take enforcement action, including financial penalties and cancellation of authorisation against companies that don’t follow the rules.

Published 18 August 2017