Guidance for authorised claims management companies to make sure you understand the rules and expectations in handling cases relating to Plevin.
This document covers:
- Clarity and transparency in marketing and communications with clients
- Obtaining instructions and using information already held
- Eligible Plevin cases
- Referring complaints to the Financial Ombudsman Service
The regulator has the power to take enforcement action, including financial penalties and cancellation of authorisation against companies that don’t follow the rules.