How authorised claims management companies should handle client complaints and investigations by the regulator.
PDF, 220KB, 8 pages
Guidance for claims management companies to set up procedures for handling client complaints.
The document contains information on:
The regulator has the power to suspend or cancel the authorisation of companies that don’t follow the rules on complaints handling.
1 September 2013
Ministry of Justice
Don’t include personal or financial information like your National Insurance number or credit card details.