Policy paper

Civil Legal Advice mandatory gateway review

Ministry of Justice's review of the Civil Legal Advice mandatory gateway.

This was published under the 2010 to 2015 Conservative and Liberal Democrat coalition government

Documents

Civil Legal Advice mandatory gateway review

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email web.comments@justice.gsi.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Civil Legal Advice mandatory gateway review (Welsh)

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email web.comments@justice.gsi.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

Civil Legal Advice (CLA) is a helpline for people in England and Wales, paid for by legal aid. It provides specialist legal advice, primarily by telephone, online and post, in:

  • debt
  • discrimination
  • Special Educational Needs (SEN)
  • housing
  • family issues

The review of the mandatory gateway (part of the CLA service relating to how people access debt, discrimination and SEN advice) is published in 5 parts consisting of 4 research reports and the government’s response to the research findings.

The government’s response can be downloaded above while the 4 research reports can be found on GOV.UK.

The research assessed the implementation of the gateway during the first year of its operation. It has involved qualitative work (interviewing users, operators, specialists, and engagement organisations) and a quantitative analysis of the available management information. The methodology and findings have been independently peer reviewed. The research has been undertaken by Ministry of Justice’s Analytical Service Department in conjunction with NatCen Social Research and University College London’s Faculty of Laws.

Published 9 December 2014
Last updated 21 January 2015 + show all updates
  1. Welsh version of document added
  2. First published.