Research and analysis

Civil Legal Advice mandatory gateway: research findings

Reports providing findings from research undertaken to inform the review of the operation of the Civil Legal Advice gateway.

Documents

Civil Legal Advice mandatory gateway: overarching research summary

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email web.comments@justice.gsi.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Civil Legal Advice mandatory gateway: findings from interviews with users

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email web.comments@justice.gsi.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Civil Legal Advice mandatory gateway: findings from interviews with service providers

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email web.comments@justice.gsi.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Civil Legal Advice mandatory gateway: secondary analysis of management information

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email web.comments@justice.gsi.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

The Legal Aid, Sentencing and Punishment of Offenders (LASPO) Act 2012 introduced significant reforms to the provision of legal aid in England and Wales. It included the introduction of a single mandatory Civil Legal Aid (CLA) gateway for legal aid funded advice in the areas of debt, discrimination and special education needs.

The LASPO Act marked a new commitment in delivering publicly funded legal advice remotely. In line with the government’s commitment to publish a review of the operation of the CLA gateway within 2 years of implementation, the Ministry of Justice carried out in-depth research to contribute to this review.

The overarching aim of this research was to assess the accessibility and efficacy of the mandatory CLA gateway service. It consists of 4 elements which draw on qualitative and quantitative methods to gauge the perceptions of service providers, users, and operators of the service, as well as to describe uptake and service delivery.

Civil Legal Advice mandatory gateway review

Published 9 December 2014