Children's social care: getting the best from complaints
Statutory guidance for local authority children’s services on representations and complaints procedures.
Statutory guidance for local authority children’s services on representations and complaints procedures
Ref: DFES-2055-2006 PDF, 544KB, 55 pages
This file may not be suitable for users of assistive technology. Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email firstname.lastname@example.org . Please tell us what format you need. It will help us if you say what assistive technology you use.
This statutory guidance is for:
- local authorities
- complaint managers
- managers and practitioners for local authority children’s services
- local safeguarding children’s board partners
It also applies to:
- foster carers
- other adults making a complaint
It relates to the following legislation and issued under section 7 of the Local Authority Social Services Act 1970 which means that, except in exceptional circumstances, local authorities must act in accordance with this guidance: