Children's social care: getting the best from complaints
Statutory guidance for local authority children’s services on representations and complaints procedures.
Statutory guidance for local authority children’s services on representations and complaints procedures
Ref: DFES-2055-2006 PDF, 544KB, 55 pages
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This statutory guidance is for:
- local authorities
- complaint managers
- managers and practitioners for local authority children’s services
- local safeguarding children’s board partners
It also applies to:
- foster carers
- other adults making a complaint
It relates to the following legislation and issued under section 7 of the Local Authority Social Services Act 1970 which means that, except in exceptional circumstances, local authorities must act in accordance with this guidance: