Capita’s contact management contract Key Performance Indicator results from 2012 to 2014
Published 22 October 2014
© Crown copyright 2014
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This publication is available at https://www.gov.uk/government/publications/capitas-contact-management-key-performance-indicators-2012-to-2014/capitas-contact-management-contract-key-performance-indicator-results-from-2012-to-2014
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Capita delivery of this element of the contract is assessed against 31 key and other service levels, contained within the performance schedule of the contract. Performance to date has been:
| Month | Points accumulated |
|---|---|
| Dec-12 | 14 |
| Jan-13 | 34 |
| Feb | 8 |
| Mar | 5 |
| Apr | 9 |
| May | 8 |
| Jun | 5 |
| Jul | 18 |
| Aug | 15 |
| Sept | 34 |
| Oct | 9 |
| Nov | 18 |
| Dec | 14 |
| Jan-14 | 9 |
| Feb | 15 |
| Mar | 17 |