Guidance

Cancelling British passports

Updated 16 January 2026

Version 20.0

About: Cancelling British passports

This guidance tells His Majesty’s Passport Office staff:

• how and when to physically cancel all types of British passports

• how to electronically cancel a passport record

• how to securely destroy a British passport if necessary

Contacts

If you have any questions about the guidance and your line manager or senior caseworker cannot help you or you think that the guidance has factual errors then email the Guidance team.

If you notice any formatting errors in this guidance (broken links, spelling mistakes and so on) or have any comments about the layout or navigability of the guidance then you can email the Guidance team.

Publication

Below is information on when this version of the guidance was published:

• version 20.0

• published for Home Office staff on 8 December 2025

Changes from last version of this guidance

This guidance has been updated:

• to remove references to Application Management System (AMS)

• in the Cancelling a British passport in error section, to tell examiners how:
  • to contact a customer if they have cancelled their passport in error
  • the customer can apply for a replacement passport free of charge, if we have cancelled their passport in error

• in the Cancelling UK series C and series D e-passports (blue e-passport) section to explain how to cancel the new series D e-passport

• in the How to securely destroy a passport section to explain how to destroy the new series D e-passport

Related external links

LSR team: lost and stolen and recovered passports

How to physically cancel a British passport

This section tells His Majesty’s Passport Office staff how to physically cancel a British passport. It tells them when to cancel a British passport, how to cancel different styles of British passports, what to consider while cancelling British passports and what to tell the customer if they want their passport back uncancelled.

If a customer reports a faulty British passport, you (the examiner) must not physically cancel it, until the investigation is completed.

When to physically cancel a passport

We must physically cancel a customer’s old passport (for example, the passport they are renewing or replacing) when:

• we issue them with a new passport and complete the application

• they collect their new passport from an international Local Service office

• they send us their un-cancelled passport because they no longer need it or the passport holder is deceased

• they return a passport which has been cancelled in our passport records but has not been physically cancelled (for example, when they no longer need an additional passport)

• a third party sends us a passport, for example the police

• a court order tells us to (as long as the Casework Support teams agree)

• the passport is proven to be faulty

• they have not paid for their new passport (for example, as the payment failed)

• they have not declared a foreign passport (during the examination process) and there is a discrepancy between the names shown on the passports

You must cancel the customer’s old passport when you authorise their new one, unless the customer is applying for an additional passport. If the system selects the application for a quality check, your operational team leader will fail you, if you do not cancel the passport.

When you complete the application, Digital Application Processing (DAP) will tell the Document Handling Unit (DHU) to cancel the old passport.

Physically cancelling an ‘additional’ British passport

If you are processing an application, you may need to physically cancel an ‘additional’ British passport the customer has sent to us, which is not the one the customer is renewing or replacing (for example, when they no longer need an additional passport).

You, the examiner, must update the handling instructions on ARD (Application Receive Domain) to tell the DHU (Document Handling Unit) to physically cancel the passport when the application is complete.

Customer queries about visas in cancelled passports

If the customer asks us to return a passport un-cancelled because it contains a valid visa, you must:

1. Contact the customer and refuse their request to return their British passport un-cancelled.

2. Tell the customer to check with the correct foreign authority to see if a visa is valid for travel, if it is in a cancelled passport.

3. Ask the customer if they want to withdraw their application, if they need their passport returned un-cancelled.

How to cancel a machine readable passport

You must cancel a machine readable passport (MRP) by cutting the corners on certain pages in the passport. The information below tells you how to cancel each style of passport.

Cancelling PIMIS passports

To cancel a passport we issued on the Passport Issuing Management Information System (PIMIS) you must:

1. Hold the book in a portrait position with the spine to the left, looking at the front cover.

2. Cut off the top right hand corner of the front and back cover, making sure you cut through the machine readable zone (MRZ) on the corner opposite the photo.

Cancelling digital, ePassport (version 1) and temporary passports

If the customer sends in a digital passport (issued between 1998 and 2006), an ePassport (version 1) (issued between 2006 to 2010) or a temporary passport, you must:

1. Hold the book in a portrait position with the spine to the left, looking at the front cover.

2. Cut off the top right hand corner of the front and back cover.

3. Cut off the top right corner of the personal details page, making sure you cut the MRZ on the corner opposite the photo.

Cancelling ePassport (version 2)

If the customer sends in an ePassport (version 2) issued after October 2010, you must:

1. Hold the book in a portrait position with the spine to the left, looking at the front cover.

2. Cut off the bottom right hand corner of the front cover.

3. Cut off the bottom left hand corner of the personal details page, making sure you cut the MRZ on the corner opposite the photo.

You must not cut the back cover on the ePassport (version 2).

Cancelling an Old Blue passport (hardback style)

To cancel an Old Blue (hardback style) passport, you must:

1. Stamp ‘cancelled’ on the first 5 pages of the passport.

2. Cut off the top right corner of the front cover.

When cancelling pages, you must be careful not to stamp ‘cancelled’ across the customer’s personal details on the passport.

Cancelling UK series C and series D e-passports (blue e-passport)

If the customer sends in a UK series C e-passport (blue e-passport) issued after March 2020, or a series D e-passport (blue e-passport) issued after December 2025, you must:

1. Hold the book in a portrait position with the spine to the left, looking at the front cover, and cut off the bottom right hand corner of the front cover.

2. Hold the book in a landscape position with the spine at the top, open at the personal details page. Cut off the bottom right hand corner of the personal details page, making sure you cut the MRZ on the corner opposite the photo.

You must not cut the back cover on the UK series C or series D e-passport (blue e-passport).

Securely destroying British passports

This section tells His Majesty’s Passport Office staff when and how to securely destroy and dispose of British passports, that we do not return to the customer.

You (the examiner) must make sure the customer’s passport is securely destroyed, when:

• the passport has been issued using the Digital Premium Service and we cannot give the passport to the customer

• the passport has not been collected from a public counter

• their passport is so badly damaged that we cannot return it to them

• we refuse an application to issue them with a new passport

• we revoke an old passport

• our policy confirms we must not return the passport to them (for example, when the passport is too badly damaged or it must be destroyed because it has been in archive for over a year)

• a court order tells us to (as long as the Casework Support teams agree)

• a third party returns a passport to us, for example the police or Border Force

• a single journey emergency passport or emergency travel document has been processed (we must return multi journey emergency travel documents to the customer)

You must use ARD (Application Receive Domain), to tell the DHU (Document Handling Unit) to destroy a British passport.

A customer may ask us to securely destroy the passport, when:

• they tell us they no longer need it

• we receive a passport for someone who has died and the estate (or next of kin) does not want the passport returning

• they hold additional passports they no longer need

How to securely destroy a passport

To securely destroy a British passport that was issued with a burgundy colour cover, you must:

1. Cut the passport into 4 equal pieces, making sure the picture and passport antenna (a copper wire embedded in the book) are cut through.

2. Use an electronic shredder to destroy the pieces (if one is available).

3. Place the passport pieces into a confidential waste bin.

4. Add a passport note to the passport record , to show the reason you destroyed the passport.

To securely destroy a UK series C or series D e-passport (blue e-passport), you must:

1. Cut out the personal details page.

2. Cut the passport into 4 equal pieces, making sure the picture is cut through.

3. Use an electronic shredder to destroy the personal details page separately from the passport pieces (if one is available).

4. If an electronic shredder is not available, place the personal details page and the passport pieces into a confidential waste bin.

5. Add a passport note to the passport record to show the reason you destroyed the passport.

Cancelling a British passport on our passport records

This section tells His Majesty’s Passport Office operational staff, when the system automatically cancels a British passport, and when we must manually cancel a British passport.

When we authorise a renewal or replacement of an old British passport, the passport issuing system automatically updates the old passport record. The system will cancel an old passport record, when the old passport number has been captured on DAP (Digital Application Processing).

We do not always want a passport to be automatically cancelled on passport records. For example, if we get an application for an additional passport or a Diplomatic or Official passport you must not cancel the customer’s other live passport. You must make sure the application is sent to the Exceptions Handling team using DAP: RTL reasons (I cannot do this application) guidance.

When to manually cancel a British passport in passport records

The ‘status’ field on the passport record shows if a passport is ‘issued’ or has been ‘cancelled’.

You may need to manually update passport records to show you cancelled a passport, when:

• the system is unable to automatically cancel an old passport, because the customer holds an additional passport

• we refuse an application to issue a new passport

• we revoke an old passport

• we receive a passport for someone who has died

• we issue a specimen passport

• the customer does not collect their new passport from a public counter

• we issue a passport using the Digital Premium Service but do not give it to the customer (for example because their old passport was damaged)

• there is an old uncancelled passport on passport records

When you find an old uncancelled passport in passport records

You may identify other old, expired passports, showing a status on passport records as ‘issued’, when you process a customer’s application. For example, if other guidance tells you to complete a passport search.

These passports may not have been manually cancelled on the system by an examiner when they processed a previous application.

You do not need to manually cancel these passports on the system just to update our passport records. This is because our passport records will include any passports issued since then to the customer. You only need to manually cancel the passport if leaving the status as ‘issued’ affects the application you are processing (for example, you have identified that the customer does not have a claim to a British passport).

If you decide you need to manually cancel an old passport, you must only do so if all the following points apply, the:

• old passport is expired

• old passport was issued to the customer, by checking the customer’s:
  • details (name, date of birth, place of birth, and gender
  • identity (by comparing the photo on the old passport with the application you are processing)
• customer does not hold a multiple passport, for example:
  • an additional passport
  • a Diplomatic or Official passport
  • a passport showing a different nationality status

How to manually cancel a passport in passport records

When manually cancelling a British passport, you must add a passport note to passport records to show why you are cancelling it and any other actions you are taking (for example, ‘holder deceased passport cancelled and returned’). You must access Passport Data Services Terminal Record Manager to create a passport note and manually cancel a passport if you are working on DAP.

Not all HM Passport Office staff will be able to cancel passports. If you do not have the Passport status link on the left of the screen you must ask your operational team leader by email to cancel it for you. You must not complete the application until passport records show the passport is cancelled.

To make a manual update and change the status field (if you have the correct permissions), you must:

1. Find the correct passport record on our records.

2. Add a passport note explaining why you are cancelling the passport.

3. Select the Passport status link from the list on the left of the screen. Check the details are for the passport you want to cancel.

4. Select the purple Cancel passport link from the top of the passport details on screen (a new screen will appear).

5. Select a Reason for cancellation using the relevant radio button from the list:

• Replaced
• Destroyed
• Damaged
• Holder deceased
• Revoked
• Retained

6. Add a passport note in the Cancellation details box

7. Select the green Continue button. A warning message ‘Are you sure you want to cancel this passport’ will display with the passport details and reason you have entered.

8. Select the:

• red Cancel Passport link to confirm the change from ‘issued’ to ‘cancelled’ (the message You have successfully cancelled passport (passport number) will display in a green Success box; or,
• Back button to return to the passport record screen.

Cancelling a British passport in error

This section tells His Majesty’s Passport Office operational staff what to do if they physically or electronically cancel a British passport in error.

You, the HM Passport Office staff member, may physically cancel a British passport in error, for example when:

• you are not authorising a new passport (but cancel the old passport in error)

• a passport is sent as a supporting document (and does not belong to the intended passport holder)

You may electronically cancel a British passport in error, for example, if you:

• incorrectly associate (and pass) a Lost and stolen (LS) record to a passport

• process an additional passport as a renewal

• manually cancel the incorrect passport in our passport records

If you electronically cancel a British passport in error and have not physically cancelled it, you must arrange for the passport to be reinstated, if you can, as soon as possible. If the passport is reinstated, you do not need to take any further action.

If you physically cancel a British passport in error, or electronically cancel a British passport in error and the passport cannot be reinstated, you must:

1. Contact the customer by phone, and tell them:

• we have cancelled their passport in error; and,
• you will arrange for a replacement passport to be issued free of charge; and,
• they will receive a link by email to apply for the replacement passport

2. Follow the Gratis passport applications guidance to arrange for the customer to be issued with a digital gratis application link.

You must make 3 attempts to contact the customer by phone, in line with the How we communicate with customers guidance.

If you are unable to contact the customer by phone, you must check if the customer has a live application on Digital Application Processing (DAP). The customer may have a live application, for example if they have applied:

• for an additional passport and you have cancelled their original passport in error

• using a counter service and you have cancelled their passport in error

Customer has a live application on the system

If the customer has a live application on the system, you must:

1. Add a case note to:

• explain that you have cancelled the customer’s passport in error; and,
• tell the contact centre to follow their process for digital gratis if the customer contacts us

2. Send the customer a letter 915 using Comms Builder.

The letter 915 will tell the customer to contact the passport adviceline, where the call will be transferred to the Customer Service Management team (CSMT).

CSMT will issue the customer with a digital gratis application link, which will allow them to apply for a replacement passport free of charge.

Customer does not have a live application on the system

If the customer does not have a live application on the system, you must add a passport note to the cancelled passport record to explain:

• you have cancelled the passport in error; and,

• you have made 3 attempts to contact the customer by phone; and,

• the Contact centre must follow their digital gratis process if the customer contacts us in relation to their cancelled passport

You must not issue any letters to the customer, if they do not have a live application on the system. This is because we may not have the customer’s latest address, as we only ask for this information at the time of the application.

If the customer identifies their passport has been cancelled and contacts us, the Contact centre will follow their digital gratis process and transfer the call to CSMT.

CSMT will issue the customer with a digital gratis application link, which will allow them to apply for a replacement passport free of charge.