Corporate report

Business plan for 2016-2018

This business plan sets out work the Adjudicator's Office plans to carry out between 2016 and 2018.

From:
The Adjudicator’s Office
Published
1 December 2016

This publication was withdrawn on

This publication has been withdrawn because it is out of date. You can find the most recent publications from the Adjudicator’s Office on the home page.

Documents

The Adjudicator's Office: Vision up to 2021 and business plan 2016-2018

PDF, 1.13 MB, 19 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email different.format@hmrc.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

The Adjudicator’s Office business plan 2016-18 sets out our objectives and what we will do to meet them.

There are four key themes in our plan:

  • our customers: we will improve the service we give to our customers
  • our people: we will develop and engage our own people in order to benefit from their experience and potential
  • learning from complaints: we will use our insight and expertise to learn from complaints to improve services to
  • customers (both the department and within the Adjudicator’s Office)
  • our organisation: we will transform the way we work, responding to the needs of our customers in order to become a more efficient and accountable organisation
Published 1 December 2016

Related content