Research and analysis

Responses to review of disability awareness training for bus and coach drivers

Responses from the Confederation of Passenger Transport, bus operators and disability groups to a review into disability awareness training for bus and coach drivers.

This publication was withdrawn on

This review has been completed. See the latest accessible transport policies.


Summary of responses to Department for Transport’s review of the mandatory disability awareness training exemption applied under EU Regulation 181/2011

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Baroness Kramer has completed a review into EU Regulation 181/2011 and a mandatory disability awareness training exemption that currently applies for bus and coach drivers. This document summaries input the Department for Transport (DfT) received about the exemption from:

  • Confederation of Passenger Transport
  • bus operators
  • disability groups

Background to the disability awareness training review and exemption

EU Regulation 181/2011 (on bus and coach passenger rights) came into force on 1 March 2013. When this happened, DfT made use of a derogation to exempt bus and coach drivers from undertaking mandatory disability awareness training for 5 years. Ministers committed to review that exemption after 1 year to assess whether drivers were receiving adequate training under the current system.

Published 28 January 2015