Guidance

Best practice guidance for the delivery of energy efficiency advice to households during smart meter installation visits

A pilot study designed to develop an approach to deliver tailored, high quality energy efficiency advice during smart meter installation visits

• From: Department for Energy Security and Net Zero and Department for Business, Energy & Industrial Strategy
• Published: 1 February 2017

Documents

Toolkit guide

PDF, 14.1 MB

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Zero cost ways of saving energy

PDF, 947 KB

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Wall insulation factsheet

PDF, 341 KB

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Renewables factsheet

PDF, 636 KB

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Loft insulation factsheet

PDF, 537 KB

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Lighting factsheet

PDF, 210 KB

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Keeping cosy and warm factsheet

PDF, 208 KB

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Glazing factsheet

PDF, 154 KB

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Draft proofing factsheet

PDF, 234 KB

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Buyer's guide factsheet

PDF, 494 KB

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Boiler factsheet

PDF, 267 KB

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Factsheet folder

PDF, 16.6 MB, 2 pages

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Review of energy efficiency advice best practice

PDF, 1.03 MB, 42 pages

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Research report on pilot findings

PDF, 970 KB, 53 pages

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Details

By 2020 every home and business in Britain will have been offered a smart meter, putting them in control of their energy use by helping them to save money. The roll out will save Britain £5.7 billion by modernising our energy system and helping customers avoid wasting energy and money.

Research has shown that consumers can benefit greatly if they are given tailored energy efficiency advice during the smart meter installation visit, so the Government commissioned a pilot to understand how this could be best delivered. 400 homes and two energy suppliers took part in the pilot which resulted in:

• a toolkit guide to help energy suppliers develop training and guidance for their installers
• ten factsheets covering a range of energy advice that installers can pick from to match customers’ circumstances
• Two research reports outlining the findings from the pilot study and an initial small-scale evidence review

Published 1 February 2017