Guidance

Benefit overpayment recovery: staff guide

A DWP staff guide about how overpayments of benefits are recovered.

Documents

Benefit overpayment recovery guide

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Details

This guide is for DWP staff. It explains how overpayments of benefits administered by DWP are recovered, including advances of benefits and hardship payments.

Restarting repayments that were stopped because of coronavirus (COVID-19)

Repayments that were temporarily stopped because of coronavirus are starting again.

If money is usually taken from your benefits or pay, or you previously repaid by Direct Debit, you do not need to do anything. The Department for Work and Pensions (DWP) will write to you when repayments restart.

If you usually make repayments through a bank standing order, bank giro credit or by online banking, contact your bank to restart your repayments at the same rate as before.

Why we publish this guide

We publish this guide to help people understand how we make decisions.

Published 8 February 2017
Last updated 27 August 2020 + show all updates
  1. Added HTML version of Benefit overpayment recovery guide.

  2. Benefit overpayment recovery guide updated to version 2.50.

  3. Repayments that were temporarily stopped because of coronavirus are starting again.

  4. Benefit overpayment recovery guide updated with explanation that repayments of overpaid benefits have been temporarily stopped because of coronavirus (COVID-19).

  5. Added explanation that repayments of overpaid benefits have been temporarily stopped because of coronavirus (COVID-19).

  6. Updated 'Benefit overpayment recovery guide' to version 2.40 November 2019.

  7. Numerous revisions made to 'Benefit overpayment recovery guide', version 2.30 December 2018.

  8. Published revised 'Benefit overpayment recovery guide', dated February 2018.

  9. Published revised 'Benefit overpayment recovery guide', dated May 2017.

  10. First published.