Benefit overpayment recovery: staff guide

A DWP staff guide about how overpayments of benefits are recovered.


Benefit overpayment recovery guide


This guide is for DWP staff. It explains how overpayments of benefits administered by DWP are recovered, including advances of benefits and hardship payments.

Why we publish this guide

We publish this guide to help people understand how we make decisions.

Published 8 February 2017
Last updated 26 May 2017 + show all updates
  1. Published revised 'Benefit overpayment recovery guide', dated May 2017.
  2. First published.