A DWP staff guide about how overpayments of benefits are recovered.
PDF, 532KB, 78 pages
This guide is for DWP staff. It explains how overpayments of benefits administered by DWP are recovered, including advances of benefits and hardship payments.
We publish this guide to help people understand how we make decisions.
8 February 2017
26 May 2017
+ full page history
Department for Work and Pensions
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