Basic Payment Scheme: payment query form

Use this form if you have a query about a BPS payment you have received, or you have received confirmation that you are not due any payment.


BPS Payment Query Form

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Farmers (or those acting on their behalf) should fill in this form if they have a query about a BPS payment they have received or they have received confirmation that they are not due any payment.

Only fill it in after you have read your BPS claim statement and checked the scheme rules for the relevant scheme year or confirmation that your claim cannot be paid. Then send the form to RPA by email or post.

If you’re sending more than one form by email, please use a separate email for each form.

What to use this form for

Use this form if you:

  • think your BPS payment is wrong
  • disagree with your payment calculation
  • need to send RPA further evidence/information about a payment query you have already raised
  • disagree with a letter you have received about a recalculated BPS payment
  • disagree with our decision to reject your BPS claim

Do not use this form to:

  • query anything other than the BPS payment you have received
  • chase a payment you haven’t received yet
  • chase a payment query form you have already submitted

If you have any of these queries call, email or write to RPA using the contact details below.

How to fill in this form

Read the notes on the form – they explain what to do and how to fill in the form.

After you’ve submitted the form

RPA will send you an acknowledgement email or letter. You’ll receive a response after your payment query has been looked into fully:

  • if we find that we do not need to take any further action we’ll explain why
  • if we need to take further action we’ll confirm what we’ve done and the effect this has had on the original payment, by scheme year.

If you have another payment query that you have not already told RPA about, fill in and submit a new payment query form.

Contact RPA

Rural Payments Agency
PO Box 352
S80 9FG

Published 16 February 2017
Last updated 30 November 2018 + show all updates
  1. PPA form updated with .gsi removed from email address
  2. Change to the wording to confirm that farmers should use the BPS payment query form when they have a query about a BPS payment they have received or they have received confirmation that they are not due any payment. when farmers
  3. Version 6 of form added
  4. Page updated
  5. Form updated to version 5
  6. Updated page in response to issues with 'print' and 'email' functions on the form.
  7. First published.