Form

Basic Payment Scheme: payment query form

Use this form to query a BPS payment or the BPS 2020-2022 data used to calculate a delinked payment.

Applies to England

Documents

BPS Payment Query Form

Details

Fill in this form if you have a query about:

  • a BPS payment you’ve received
  • the BPS 2020-2022 data used to calculate a delinked payment

You should also fill in the form if you’ve had confirmation from RPA that no BPS payment is due and you disagree with this.

You can only submit a query if you have been notified of the BPS payment or BPS payment related decision within the last 60 days. Read more information on the RPA Complaints Procedure page.

Only fill in the query form after you have either:

  • checked your BPS claim statement(s) and the scheme rules for the relevant scheme year, or
  • had confirmation that your BPS claim cannot be paid

Then send the completed form to Rural Payment Agency (RPA) by email or post.

We can only accept forms by email if the address they come from is registered on the Rural Payments service. If you’re sending more than one form by email, use a separate email for each form.

What to use this form for

Use this form if you have been notified of a BPS payment or BPS payment related decision within the last 60 days, and:

  • think your BPS payment calculation is wrong
  • think the BPS 2020-2022 data used to calculate your delinked payment is wrong
  • need to send RPA further evidence or information about a payment query you’ve already raised
  • disagree with a letter you’ve received about a recalculated BPS payment
  • disagree with the decision to reject your BPS claim

Do not use this form to:

  • query anything other than a decision about your BPS payment or the BPS 2020-2022 data used to calculate your delinked payment
  • chase a payment you haven’t received yet
  • chase a payment query form you’ve already submitted

If you have any of these queries call, email or write to RPA using the contact details.

For any queries about delinked payments please sign in to the Rural Payments service and select ‘Create or view query’ to raise a new query. Read more information about grounds for appeal for delinked payments on the RPA Complaints Procedure page.

The notes on the form explain what to do and how to fill in the form.

After you’ve submitted the form

RPA will send you an acknowledgement email or letter.

You’ll receive a response after your payment query has been looked into fully:

  • if we find that we do not need to take any further action we’ll explain why
  • if we need to take further action, we’ll confirm what we’ve done and the effect this has had on the original payment, by scheme year

If you have another payment query that you have not already told RPA about, fill in and submit a new payment query form.

Contact RPA

Contact RPA

Email ruralpayments@defra.gov.uk

Helpline 03000 200 301

Rural Payments Agency
PO Box 352
Worksop
S80 9FG

Updates to this page

Published 16 February 2017
Last updated 19 September 2025 show all updates
  1. Page and form updated and refreshed to further clarify terms of query.

  2. Updated page and payment query form to reference queries about Delinked Payments Information Statement reference data.

  3. Minor updates made to the query form

  4. PPA form updated with .gsi removed from email address

  5. Change to the wording to confirm that farmers should use the BPS payment query form when they have a query about a BPS payment they have received or they have received confirmation that they are not due any payment. when farmers

  6. Version 6 of form added

  7. Page updated

  8. Form updated to version 5

  9. Updated page in response to issues with 'print' and 'email' functions on the form.

  10. First published.

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