If you use assistive technology (such as a screen reader) and need a
version of this document in a more accessible format, please email email@example.com.
Please tell us what format you need. It will help us if you say what assistive technology you use.
The franchise agreement dated 18 October 2003 between:
The Strategic Rail Authority
Arriva Trains Limited
Arriva Train Wales Limited (Trenau Arriva Cymru Limited)