The Consumer Rights Act 2015 introduces a new power for the Competition and Markets Authority (CMA) that aims to make it easier for consumers and businesses to gain access to redress for harm caused by infringements of competition law.
This guidance explains how businesses that have breached competition law can submit a voluntary redress scheme to the CMA for approval.
- application process
CMA’s criteria for assessing applications for approval
- how to set up schemes
- operation of schemes
Businesses should apply for approval using the appropriate form above.
The Competition Act 1998 (Redress Scheme) Regulations 2015 govern the approval process and operation of voluntary redress schemes.