Approval of redress schemes for competition law infringements

Guidance on the CMA’s power to approve voluntary redress schemes in cases where competition law has been infringed.


Approval of voluntary redress schemes for infringements of competition law

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email Please tell us what format you need. It will help us if you say what assistive technology you use.


The Consumer Rights Act 2015 introduces a new power for the Competition and Markets Authority (CMA) that aims to make it easier for consumers and businesses to gain access to redress for harm caused by infringements of competition law.

This guidance explains how businesses that have breached competition law can submit a voluntary redress scheme to the CMA for approval.

It covers:

  • application process
  • CMA’s criteria for assessing applications for approval
  • how to set up schemes
  • operation of schemes

Businesses should apply for approval using the appropriate form above.

The Competition Act 1998 (Redress Scheme) Regulations 2015 govern the approval process and operation of voluntary redress schemes.

Published 14 August 2015