Apprenticeship standard: technical support technician

Describes the job role an apprentice will be doing and the skills required of them by the advanced manufacturing and engineering sector.

This publication was withdrawn on

This standard is no longer available and has been replaced by the engineering technician standard.


Apprenticeship standard for a technical support technician

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email Please tell us what format you need. It will help us if you say what assistive technology you use.


This document is relevant to:

  • employers wanting to recruit an apprentice
  • training organisations working with employers to make the apprenticeships available

The approved standard outlines the skills, knowledge and behaviours required of the apprentice and the job they will need to be able to do by the time they have completed their apprenticeship.

This standard is not yet ready to use.

An apprenticeship standard is only available for delivery when both the standard and assessment plan is approved and a funding band (core government contribution) has been assigned to the standard.

Under our reforms, employer-designed standards will replace frameworks over the course of this parliament.

Employers involved in creating this standard

If you’d like to get involved and contribute to the development of the technical support technician standard, please read the guidance for trailblazers, and email the trailblazer contact:

The standard for a technical support technician was developed by:

  • GKN Aerospace
  • Agusta Westland
  • Airbus
  • BAE Systems plc
  • GE
  • e2v
  • Ipeco
  • Rolls-Royce plc
  • Selex ES
  • Siemens
Published 27 September 2016