If you use assistive technology (such as a screen reader) and need a
version of this document in a more accessible format, please email email@example.com.
Please tell us what format you need. It will help us if you say what assistive technology you use.
The commission has a complaint procedure under which any expression of dissatisfaction with the service provided can be examined.
As well as the basic standards of service issues such as timeliness, discourtesy and bias, all operational case outcomes that are not eligible for formal decision review can be re-examined at the first stage of the process.
This report reviews how the commission handled complaints.