Transparency data

Annual complaints review 2013-14

Analyses how the Charity Commission performed in handling complaints about its services, in the last financial year.



The commission has a complaint procedure under which any expression of dissatisfaction with the service provided can be examined.

As well as the basic standards of service issues such as timeliness, discourtesy and bias, all operational case outcomes that are not eligible for formal decision review can be re-examined at the first stage of the process.

This report reviews how the commission handled complaints.