Guidance

Accessibility statement: Report that you cannot book an HGV, bus or trailer MOT

Published 17 November 2020

Applies to England, Scotland and Wales

This service is part of the wider GOV.UK website. There’s a separate accessibility statement for the main GOV.UK website.

This page only contains information about the report that you cannot book an HGV, bus or trailer MOT test service.

1. Using this service

This service is run by the Driver and Vehicle Standards Agency (DVSA). We want as many people as possible to be able to use this service. For example, that means you should be able to:

• change colours, contrast levels and fonts
• zoom in up to 300% without the text spilling off the screen
• get from the start of the service to the end using just a keyboard
• get from the start of the service to the end using speech recognition software
• listen to the service using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the text in the service as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

2. How accessible this service is

Some people may find parts of this service difficult to use because:

• the page title remains the same throughout the survey, which could be confusing for users that rely on this information to enable them both to determine their position within a journey, and to gain additional context relating to the content of a page
• the skip link within error messages to enable users to skip to errors on the form, does not bring focus to the field where the error has occurred
• the error handling present throughout the survey does not follow Government Service Design Manual suggestions
• value attributes set on radio buttons will be read out to some users that rely on audio feedback
• links and buttons do not activate when the ‘enter’ key is used
• keyboard only users are required to use the ‘space’ bar which is not expected behaviour

3. What to do if you have difficulty using this service

Contact DVSA if you have difficulty using this service.

DVSA customer services
enquiries@dvsa.gov.uk
Telephone: 0300 123 9000
Monday to Friday, 7:30am to 6pm
Find out about call charges

As part of providing this service, we may need to send you messages or documents. We’ll ask you how you want us to send messages or documents to you, but contact us if you need them in a different format. For example, large print, audio recording or braille.

4. Reporting accessibility problems with this service

We’re always looking to improve the accessibility of this service. Contact DVSA if you find any problems that are not listed on this page or think we’re not meeting accessibility requirements.

5. Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

6. Contacting us by phone or visiting us in person

Find out how to contact DVSA.

We provide a text relay service for people who are deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter to help you complete the service in person.

7. Technical information about this service’s accessibility

DVSA is committed to making this service accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This service is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed in the Non-accessible content section.

8. Non-accessible content

The content listed below is non-accessible for the following reasons.

8.1 Non-compliance with the accessibility regulations

Page title

The page title remains the same throughout the survey, which could be confusing for users that rely on this information to enable them both to determine their position within a journey, and to gain additional context relating to the content of a page

WCAG reference: 2.4 – Navigable (Level A). Provide ways to help users navigate, find content, and determine where they are.

This is a third-party solution built by Smart Survey and therefore we are unable to fix.

Skip to content links

The skip link within error messages to enable users to skip to errors on the form, does not bring focus to the field where the error has occurred.

WCAG reference: 2.4 – Navigable (Level A). Provide ways to help users navigate, find content, and determine where they are.

This is a third-party solution built by Smart Survey and therefore we are unable to fix.

8.2 Content that’s not within the scope of the accessibility regulations.

Error handling

The error handling present throughout the survey does not follow Government Service Design Manual suggestions.

This is a third-party solution built by Smart Survey and therefore we are unable to fix.

Values of radio form fields

Value attributes set on radio buttons will be read out to some users that rely on audio feedback. These values contain a numerical identifier which may be confusing to users.

Does not follow best practice guidelines.

This is a third-party solution built by Smart Survey and therefore we are unable to fix.

Link and button activation

Links and buttons do not activate when the ‘enter’ key is used. Keyboard only users are required to use the ‘space’ bar which is not expected behaviour.

WCAG reference: 4.1 – Compatible (Level A). Maximize compatibility with current and future user agents, including assistive technologies.

Does not follow best practice guidelines but is a ‘pass’ from an accessibility point of view. This is a third-party solution built by Smart Survey and therefore we are unable to fix.

9. How we tested this service

Smart Survey was last tested on 18 April 2018 and was checked for compliance with WCAG 2.1 AA. The test was carried out by Digital Accessibility Centre (DAC), Neath, UK.

A review of the report that you cannot book an HGV, bus or trailer MOT test service was carried out on 19 October 2020 internally by DVSA.

10. What we’re doing to improve accessibility

We’ll carry out on-going internal audits to check the accessibility of this service as well as taking feedback from users.

Any required changes will be planned into our continuous improvement work for this service.

This accessibility statement will be updated based on any issues we identify or any changes we make to address any issues raised.