This leaflet provides information on who the Veterans Welfare Service are and what they do.
Veterans UK helpline
Ministry of Defence
Freephone (UK only): 0808 1914 2 18
Telephone (overseas): +44 1253 866 043
Normal Service 8.00 am to 5.00 pm Monday to Friday
Christmas Opening Times
Friday 22nd December - 08:00 to 13:00
Monday 25th December - CLOSED
Tuesday 26th December - CLOSED
Wednesday 27th December - 09:00 to 15:00
Thursday 28th December - 09:00 to 15:00
Friday 29th December - 09:00 to 13:00
Monday 1st January - CLOSED
Tuesday 2nd January - NORMAL SERVICE
When the helpline is closed, callers will be given the option to be routed to Combat Stress or The Samaritans 24hr helpline.
Contacting DBS Enquiry Centres
As part of the Ministry of Defence's move to a new IT network, the email addresses of several Defence Business Services' (DBS) Enquiry Centres have changed.
Veterans UK Enquiry Centre
This email address remains the same for now and is Veteransemail@example.com.
The phone number is 0808 1914 2 18
When this email is updated emails sent to our old email address will be forwarded to the new address for a period of time, but please start using the new email address when it changes.
Our IT network security remains the same. If you need to send sensitive information to DBS, please ensure you are aware of your own or your organisations' IT security procedures, just as you would have done previously.