A guide to Ministry of Defence Medal Office

This leaflet provides information on who the Ministry of Defence Medal Office are and what they do.



Veterans UK helpline

Veterans UK
Ministry of Defence

Thornton Cleveleys

Normal Service 8.00 am to 5.00 pm Monday to Friday

When the helpline is closed, callers will be given the option to be routed to Combat Stress or The Samaritans 24hr helpline.

Contacting DBS Enquiry Centres

As part of the Ministry of Defence's move to a new IT network, the email addresses of several Defence Business Services' (DBS) Enquiry Centres have changed.

Veterans UK Enquiry Centre
The phone number is 0808 1914 2 18

Our IT network security remains the same. If you need to send sensitive information to DBS, please ensure you are aware of your own or your organisations' IT security procedures, just as you would have done previously.

Apply for a veterans badge or a medal

Medals: campaigns, descriptions and eligibility

Published 28 October 2016
Last updated 28 April 2017 + show all updates
  1. Replaced leaflet with the latest edtiion
  2. First published.