Guidance

A guide to Ministry of Defence Medal Office

This leaflet provides information on who the Ministry of Defence Medal Office are and what they do.

Documents

Details

Veterans UK helpline

Veterans UK
Ministry of Defence
Norcross

Thornton Cleveleys
FY5 3WP

Normal Service 8.00 am to 5.00 pm Monday to Friday

When the helpline is closed, callers in need of immediate emotional support will be given the option to be routed to The Samaritans 24hr helpline.

Contacting DBS Enquiry Centres

As part of the Ministry of Defence's move to a new IT network, the email addresses of several Defence Business Services' (DBS) Enquiry Centres have changed.

Veterans UK Enquiry Centre
Veterans-uk@mod.gov.uk.
The phone number is 0808 1914 2 18

Our IT network security remains the same. If you need to send sensitive information to DBS, please ensure you are aware of your own or your organisations' IT security procedures, just as you would have done previously.

Apply for a veterans badge or a medal

Medals: campaigns, descriptions and eligibility

Published 28 October 2016
Last updated 9 August 2019 + show all updates
  1. Replaced with latest version
  2. Replaced leaflet with the latest edtiion
  3. First published.