Policy paper

2010 to 2015 government policy: making it easier for HMRC customers to deal with their taxes

HMRC's work to make it easy for customers to deal with their taxes and get things right, by making our products and processes more simple and straightforward, and by improving our customer service.

This was published under the 2010 to 2015 Conservative and Liberal Democrat coalition government

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Details

This policy paper shows the policy of the 2010 to 2015 Conservative and Liberal Democrat coalition government.

Find out about the current government’s policies.

Published 6 March 2013
Last updated 8 May 2015 + show all updates
  1. Policy document from the 2010 to 2015 government preserved in a different format for reference
  2. Detail added: Alternative Dispute Resolution
  3. Detail added: Improving our services
  4. Added supporting detail page on 'Supporting customers who need extra help'
  5. Updated with recent figures
  6. Added information about the "Supporting Customers" consultation.
  7. First published.