About us

What we do

The Vehicle and Operator Services Agency (VOSA) was an executive agency of the Department for Transport. It has been replaced by the [Driver and Vehicle Standards Agency](https://www.gov.uk/government/organisations/driver-and-vehicle-standards-agency) (DVSA). You can still: * use [MOT services and information](https://www.gov.uk/mot) * [use operator licensing self service](https://www.gov.uk/manage-commercial-vehicle-operator-licence-online) * find out about [vehicle approval](https://www.gov.uk/vehicle-approval/overview) * [apply for a Vehicle Identity Check (VIC)](https://www.gov.uk/apply-for-a-vehicle-identity-check-vic) * use other [services and information](https://www.gov.uk/government/organisations/driver-and-vehicle-standards-agency/services-information) that are now provided by DVSA If you needed to contact VOSA, you should now [contact DVSA](https://www.gov.uk/contact-dvsa) instead. *[VOSA]: Vehicle and Operator Services Agency *[DVSA]: Driver and Vehicle Standards Agency

The Vehicle and Operator Services Agency (VOSA) closed on 31 March 2014. It has been replaced by the Driver and Vehicle Standards Agency (DVSA). This is the information about VOSA that was published at the point that it closed. It is no longer current.

Responsibilities

We are responsible for:

  • conducting annual testing of lorries, buses and trailers through authorised testing facilities (ATFs) and goods vehicle testing stations (GVTS)

  • conducting routine and targeted checks on vehicles, drivers and operators ensuring compliance with road safety legislation and environmental standards

  • supervising the MOT scheme so that over 20,000 authorised garages carry out MOT tests to the correct standards

  • supporting the Traffic Commissioners with commercial vehicle licence applications allowing them to carry out their independent regulatory function

  • regulating, licensing and registration of local bus services

  • conducting post-collision investigations

  • monitoring products for manufacturing or design defects, highlighting safety concerns and monitoring safety recalls

  • providing a range of educational and advisory activities to promote road safety

Priorities

In 2013 to 2014, our main priorities are to:

  • conduct 65% of lorry, bus and trailer annual tests at non-VOSA sites by March 2014

  • increase the take up of digital updating of operator licences to at least 75%

  • extend the digital test history service to bus and trailer operators by March 2014

  • improve the quality and consistency of vehicle testing by reducing the amount of MOT garages in the highest risk band by 24% by March 2014

  • cut carbon emissions from agency activities by 20% by 31 March 2014 compared to a 2009 to 2010 baseline

  • retain ‘customer service excellence’ accreditation for operator licensing and the Customer Service Centre by March 2014

Who we are

VOSA employs around 2,300 staff who work in locations around Great Britain.

Corporate information

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