About us

We investigate the handling of complaints about the judicial appointments process, and the handling of complaints involving judicial discipline or conduct.


We can help you if you are unhappy with the way your complaint about either a judicial office holder or the judicial appointments process was dealt with. We cannot help you with a court case, investigate a judicial office holder or say whether their actions amount to misconduct.

Important notice

The Judicial Appointments and Conduct Ombudsman’s office is not fully staffed and mostly working remotely.
The impact of this is that we may take longer to consider complaints and deal with correspondence. The best way to contact the office during this period is by email at headofoffice@judicialombudsman.gov.uk

If you need to speak to a member of the team urgently, please send us an email requesting a call back – please include your contact number and a brief explanation of your query. A member of the team will contact you as soon as possible. Please note we cannot help you with a Court or Tribunal case, investigate a judicial office holder or say whether their actions amount to misconduct.

We will process personal data in accordance with our Privacy Notice (PDF, 150 KB, 3 pages)

Who we are

We are a team of 9, including the ombudsman, based in London.

Our responsibilities

Our responsibilities fall into 2 distinct categories.

For judicial appointment complaints, we are responsible for:

  • making suggestions to the Lord Chancellor and the Judicial Appointments Commission (JAC) on how to proceed when a complaint has been upheld
  • recommending changes to procedure in order to prevent the same issues from happening again
  • proposing that compensation be paid if we believe a complainant has suffered because of any maladministration (ie mismanagement)

For judicial conduct complaints, we are responsible for:

  • asking the Judicial Conduct Investigations Office, a tribunal president, or magistrates’ advisory committee to re-investigate a complaint where appropriate
  • recommending changes to procedure in order to prevent the same issue from happening again
  • proposing that compensation be paid if we believe that a complainant has suffered because of maladministration

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