Personal information charter

How we treat your personal information and how to check what details we hold.

Your privacy

When we ask you for personal information we promise to:

  • tell you why we need it
  • only ask for what we need
  • make sure nobody has access to it who shouldn’t
  • let you know if we’re going to share it with other organisations so that you can benefit from better public services, and let you know how to opt out of this
  • only keep it for as long as we need to
  • not make your personal information available for commercial use without your permission, unless it is information that we are required to make publicly available on a public register

In return we ask you to:

  • give us accurate information
  • tell us as soon as possible if there are any changes, such as a new address

This helps us to keep your information reliable and up to date.

Privacy notices

The new IPO privacy notices provide more details on:

  • how to find out what information we hold about you and how to ask us to correct any mistakes
  • circumstances where we can pass on your personal information without telling you - eg to prevent and detect crime or produce anonymised statistics
  • how to make a complaint