About our services

Our customer charter - a commitment to Innovate UK customers.

Our service to you

We will ensure:

  • we provide timely access to information about our funding and support opportunities through a range of channels
  • you can contact us through telephone, digital and email support lines
  • you receive a prompt, informative service that is friendly and helpful
  • that if your query is technical, it will be referred to the appropriate specialist(s) with the minimum of delay
  • we undertake continuous improvement to our services

Our responsibilities to you

We will:

How you can help us

We ask that you:

  • understand that although competitions are fair and impartial we can’t fund every proposal we receive
  • treat staff courteously when contacting us
  • help us make our services even better by giving us feedback on how we’re doing, either via our regular customer surveys or directly via the telephone numbers, email or postal addresses on the Innovate UK website