About our services
Our customer charter - a commitment to Innovate UK customers.
Our service to you
We will ensure:
- we provide timely access to information about our funding and support opportunities through a range of channels
- you can contact us through telephone, digital and email support lines
- you receive a prompt, informative service that is friendly and helpful
- that if your query is technical, it will be referred to the appropriate specialist or specialist with the minimum of delay
- we undertake continuous improvement to our services
Our responsibilities to you
We will:
- treat everyone equally as required by UK equality legislation
- provide a fair and impartial competition process, and publish the results
- maintain a Personal information charter aligned to the Data Protection Act, General Data Protection Regulation and Freedom of Information Act
- maintain a complaints procedure
- ensure up-to-date versions of documents and links outlining our policies and that these are accessible via the Innovate UK website
How you can help us
We ask that you:
- understand that although competitions are fair and impartial we can’t fund every proposal we receive
- treat staff courteously when contacting us
- help us make our services even better by giving us feedback on how we’re doing, either via our regular customer surveys or directly via the telephone numbers, email or postal addresses on the Innovate UK website