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Plastic Packaging Tax: enquiries

Call or write to HMRC to get help with Plastic Packaging Tax, including general enquiries and changing your details.

Updates to this page

From:
HM Revenue & Customs
Published:
14 May 2025
Last updated:
20 October 2026
Show all updates

  1. The online form to contact HMRC about Plastic Packaging Tax has been updated.

  2. First published.

Online

Make an enquiry about environmental taxes
Use this form to ask HMRC any questions about Plastic Packaging Tax if you cannot find an answer in GOV.UK guidance.

You’ll need to sign in to use this form. If you do not already have sign in details, you’ll be able to create them.

Phone

Call HMRC for help with Plastic Packaging Tax, including:

  • finding out when you need to register for the tax
  • support with your registration
  • reporting a change of circumstances

Before you call

This helpline may ask you some security questions. Make sure you have your Plastic Packaging Tax registration number and that your business details are up to date in your business tax account or you could fail telephone security. If you do not have a business tax account, you can create one before you check your details.

Telephone: 0300 200 3700

Textphone: 0300 200 3319

Outside UK: +44 2920 501 261

Opening times: Monday to Friday, 8am to 6pm. Closed bank holidays.

Find out about call charges

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