National Clearance Hub

Email

Email HMRC enquiries about electronic submission of Route 1 and 2 declarations for Heathrow, Gatwick and Stansted airports

Include the entry number and date in the subject line of your email. Don’t send files that are bigger than 3MB.

Email HMRC enquiries about electronic submission of Route 1 and 2 declarations for other ports and airports

Include the entry number and date in the subject line of your email. Don’t send files that are bigger than 3MB.

Email HMRC about CIE Imports and Exports Post Clearance Amendments and Processing under Customs Control

Email HMRC enquiries about transfer of residence

Email HMRC about a compliance or technical query

Email HMRC if you have a complaint about the National Clearance Hub

If HMRC needs to contact you about anything confidential they’ll reply by phone or post.

Phone

Imports and exports

Call for advice about imports or exports.

Telephone:
0300 322 7900

Opening times:

24 hours a day, 7 days a week

Import inventory control

Call for advice about air and maritime import inventory control.

Telephone:
03000 579 734

Opening times:

Monday to Friday: 8am to 6pm

Customs Input Entries (CIE) imports and exports

Call for advice about Post Clearance Amendments and Processing under Customs Control.

Telephone:
0300 322 7909

Fax:
03000 588 475

Opening times:

Monday to Friday: 9am to 5pm

Find out about call charges

Post

General letters and enquiries

Write to HMRC for general advice about goods clearance by the National Clearance Hub.

You don’t need to include a street name or PO box when writing to this address.

BT-NCH
HM Revenue and Customs
BX9 1GZ
United Kingdom

Courier post and licences and forms

Send courier post and licences and forms requests to:

National Clearance Hub
Ralli Quays West Building
3 Stanley Street
Salford
M60 9HL
United Kingdom

Route 3 entries and complaints

Write to this address if you have any complaints about the National Clearance Hub.

Freepost RTGR-LSCG-LTJS
HM Revenue and Customs
National Clearance Hub, Ralli Quays
3 Stanley Street, Salford
M60 9LA
United Kingdom

  1. Step 1 Check if you need to follow this process

    There are several tasks you need to do before you can get goods through customs.

    1. Check the whole process for importing goods from countries outside the EU

    Most businesses that import goods hire a transporter or customs agent to make the import declaration and clear their goods through UK customs.

  2. Step 2 Set up your business for making customs declarations

    The business importing the goods and any transporter or customs agent acting on their behalf both need an EORI number.

    1. Get an EORI number

    You'll use the Customs Handling of Import and Export Freight (CHIEF) system to make a declaration. You'll need to both:

    You can apply for simplified declaration procedures and for Authorised Economic Operator status. These are most suitable for businesses that import goods regularly.

    1. Find out about using simplified declaration procedures
    2. Check if Authorised Economic Operator status is right for you
  3. and Register to import goods with restrictions

  4. Step 3 Set up a duty deferment account if you import regularly

    Set up a duty deferment account if you want to be able to make one payment of customs duties a month instead of paying for individual shipments.

    You must set one up if you use simplified procedures.

    1. Set up a duty deferment account
  5. Step 4 Arrange for the goods to be inspected

    You need to choose a place where the goods can be inspected if you import things like plant or animal products. This needs to happen before they’re allowed through the UK border.

    1. Find an inspection point for animals and animal products
    2. Find an inspection point for plants, plant products, seeds and wood
    3. Find an inspection point for high risk food and feed that is not of animal origin
    4. Find an inspection point for endangered species, or products made from endangered plants or animals

    You need to let the inspection point know when the goods are arriving. You might have to pay a fee for the inspection.

    1. Find out what rules you need to follow to get the goods inspected
  6. Step 5 Submit the import declaration

  7. Step 6 Pay VAT and duty

    HMRC will tell you how much to pay after you submit the declaration.

    1. Find out how and when to pay VAT and duty
  8. Step 7 Get the goods released if they're held up at the border

    The goods will be held at the border, for example if:

    • you have not paid the right amount of duty or VAT
    • you do not have the right import licences for the goods or business
    • they did not pass inspection
    • they've been combined with a shipment that has been held up

    If this happens you will be told why.

    1. You are currently viewing: Contact the National Clearance Hub to get help