National Clearance Hub

Email

Email HMRC enquiries about electronic submission of Route 1 and 2 declarations for Heathrow, Gatwick and Stansted airports

Include the entry number and date in the subject line of your email. Don’t send files that are bigger than 3MB.

Email HMRC enquiries about electronic submission of Route 1 and 2 declarations for other ports and airports

Include the entry number and date in the subject line of your email. Don’t send files that are bigger than 3MB.

Email HMRC about CIE Imports and Exports Post Clearance Amendments and Processing under Customs Control

Email HMRC enquiries about transfer of residence

Email HMRC about a compliance or technical query

Email HMRC if you have a complaint about the National Clearance Hub

If HMRC needs to contact you about anything confidential they’ll reply by phone or post.

Phone

Imports and exports

Call for advice about imports or exports.

Telephone:
0300 322 7900

Opening times:

24 hours a day, 7 days a week

Import inventory control

Call for advice about air and maritime import inventory control.

Telephone:
03000 579 734

Opening times:

Monday to Friday: 8am to 6pm

Customs Input Entries (CIE) imports and exports

Call for advice about Post Clearance Amendments and Processing under Customs Control.

Telephone:
0300 322 7909

Fax:
03000 588 475

Opening times:

Monday to Friday: 9am to 5pm

Find out about call charges

Post

General letters and enquiries

Write to HMRC for general advice about goods clearance by the National Clearance Hub.

You don’t need to include a street name or PO box when writing to this address.

BT-NCH
HM Revenue and Customs
BX9 1GZ
United Kingdom

Courier post and licences and forms

Send courier post and licences and forms requests to:

National Clearance Hub
Ralli Quays West Building
3 Stanley Street
Salford
M60 9HL
United Kingdom

Route 3 entries and complaints

Write to this address if you have any complaints about the National Clearance Hub.

Freepost RTGR-LSCG-LTJS
HM Revenue and Customs
National Clearance Hub, Ralli Quays
3 Stanley Street, Salford
M60 9LA
United Kingdom

  1. Step 1 Check if you need to follow this process

    There are other tasks you need to do before you can get goods through customs.

    1. Check the whole process for exporting goods to countries outside the EU

    Most businesses that export goods use a transporter or customs agent to make the declaration and get their goods through UK customs.

  2. Step 2 Set up your business for making customs declarations

    The business exporting the goods and any transporter or customs agent acting on their behalf both need an EORI number.

    1. Get an EORI number

    You'll use the Customs Handling of Import and Export Freight (CHIEF) system to make a declaration. To access CHIEF, you need to register for the National Export System (NES).

    1. Apply for access to NES

    You can apply for simplified declaration procedures and for Authorised Economic Operator status. These are most suitable for businesses that export goods regularly.

    1. Find out about using simplified declaration procedures
    2. Check if Authorised Economic Operator status is right for you
  3. and Register to export plant products or controlled goods

  4. Step 3 Submit the export declaration

  5. Step 4 Get the goods across the UK border

    Arrange for the goods to be taken to the port or location you named in the export declaration. Include the invoice and any licences or certificates for the goods.

    You or your transporter will be asked for the ‘master reference number’ of the export declaration. Staff at the port might check the goods and export documentation before allowing them to cross the UK border.

  6. Step 5 Get the goods released if they're held up at the UK border

    The goods may be held up at customs, for example if:

    • you do not have the right licences for the goods or business
    • they did not pass inspection
    • they've been combined with a shipment that has been held up

    If this happens you will be told why.

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