What we do
The Groceries Code Adjudicator is the UK’s first independent adjudicator to oversee the relationship between supermarkets and their suppliers. It ensures that large supermarkets treat their direct suppliers lawfully and fairly, investigates complaints and arbitrates in disputes.
The Groceries Code Adjudicator is the new independent adjudicator that oversees the relationship between supermarkets and their suppliers. It ensures that large supermarkets treat their direct suppliers lawfully and fairly by upholding and enforcing the [Groceries Supply Code of Practice].
We have powers to enforce the Groceries Supply Code of Practice, in particular we:
- investigate confidential complaints from any source about how supermarkets treat their suppliers
- make recommendations to retailers if a complaint is upheld
- require retailers to publish details of a breach of the code
- in the most serious cases, impose a fine on the retailer
- arbitrate disputes between retailers and suppliers
Who we are
The Groceries Code Adjudicator Act, which created the GCA, came into force on June 25 2013.
If a supplier is concerned that there has been a breach of the code, they can complain to the GCA. We can also receive information about potential breaches from the code from anyone, and any complaints we receive will be kept strictly confidential.
We will only be able to launch investigations after we have completed our consultation and finalised our guidance. We anticipate this will be by the end of the year.
If you are considering sending us a complaint or information about a potential breach of the code, please use our checklist to ensure the item is under the remit of the adjudicator and that the retailer is one of those that has to abide by the code.
You can also view a Powerpoint presentation that explains the powers, remit and functions of the Groceries Code Adjudicator, including what types of complaint are covered by the GCA.
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