Office access and opening times

Environment Agency office locations and our address for legal services.

Local Environment Agency offices

To stop the spread of COVID-19 we have closed the majority of the Environment Agency offices. The best way to contact us is by email: enquiries@environment-agency.gov.uk.

General enquiries

National Customer Contact Centre
PO Box 544
Rotherham
S60 1BY

Monday to Friday, 8am to 6pm.

Due to the current health emergency we have reduced the times our phone lines are open. This is under review and we hope to be able to extend them soon. If possible please contact us by email at enquiries@environment-agency.gov.uk.

The impact of COVID-19 on our teams means you may experience some delays in responses as most of our staff will be working from home. We are currently unable to deal with post sent to our offices in the usual way.

Find out about call charges

Addington (closed due to COVID-19)

Orchard House
Endeavour Park
London Road
Addington
West Malling
Kent
ME19 5SH

View on a map and get directions

Blandford (closed due to COVID-19)

Sunrise Business Park
Higher Shaftesbury Road
Blandford Forum
DT11 8ST

View on a map and get directions

Bodmin (closed due to COVID-19)

Sir John Moore House
Victoria Square
Bodmin
Cornwall
PL31 1EB

View on a map and get directions

Bridgwater (closed due to COVID-19)

Rivers House
East Quay
Bridgwater
Somerset
TA6 4YS

View on a map and get directions

Exeter (closed due to COVID-19)

Manley House
Kestrel Way
Exeter
EX2 7LQ

View on a map and get directions

Ipswich (closed due to COVID-19)

Iceni House
Cobham Road
Ipswich
Suffolk
IP3 9JD

View on a map and get directions

Leeds (closed due to COVID-19)

Lateral
8 City Walk
Leeds
LS11 9AT

View on a map and get directions

Lichfield (closed due to COVID-19)

Sentinel House
9 Wellington Crescent
Fradley Park
Lichfield
Staffordshire
WS13 8RR

View on a map and get directions

Lincoln (closed due to COVID-19)

Ceres House
2 Searby Road
Lincoln
LN2 4DT

View on a map and get directions

Newcastle (closed due to COVID-19)

Tyneside House
Skinnerburn Road
Newcastle Business Park
Newcastle upon Tyne
NE4 7AR

View on a map and get directions

Norwich (closed due to COVID-19)

Dragonfly House
2 Gilders Way
Norwich
NR3 1UB

View on a map and get directions

Nottingham (closed due to COVID-19)

Trentside
Scarrington Road
West Bridgford
Nottingham
NG2 5FA

View on a map and get directions

Penrith (closed due to COVID-19)

Ghyll Mount
Gillan Way
Penrith 40 Business Park
Penrith
Cumbria
CA11 9BP

View on a map and get directions

Preston (closed due to COVID-19)

Lutra House
Dodd Way Off Seedlee Road
Walton Summit Centre
Bamber Bridge
Preston
Lancashire
PR5 8BX

View on a map and get directions

Romsey (closed due to COVID-19)

Romsey Office
Canal Walk
Romsey
Hampshire
SO51 8DU

View on a map and get directions

Shrewsbury (closed due to COVID-19)

Hafren House
Welshpool Road
Shelton
Shrewsbury
SY3 8BB

View on a map and get directions

Tewkesbury (closed due to COVID-19)

Riversmeet House
Newtown Industrial Estate
Northway Lane
Tewkesbury
Gloucestershire
GL20 8JG

View on a map and get directions

Wallingford (closed due to COVID-19)

Red Kite House
Howbery Park
Crowmarsh Gifford
Wallingford
OX10 8BD

View on a map and get directions

Warrington (closed due to COVID-19)

Richard Fairclough House
Knutsford Road
Latchford
Warrington
Cheshire
WA4 1HT

View on a map and get directions

Welwyn Garden City (closed due to COVID-19)

Alchemy
Bessemer Road
Welwyn Garden City
Hertfordshire
AL7 1HE

View on a map and get directions

Worthing (closed due to COVID-19)

Guildbourne House
Chatsworth Road
Worthing
West Sussex
BN11 1LD

View on a map and get directions

York (closed due to COVID-19)

Foss House
1-2 Peasholme Green
Kingspool
York
YO1 7PX

View on a map and get directions

Visit the Thames Barrier

The Thames Barrier Information Centre is currently closed due to COVID-19.

Access public registers

Access the public register for environmental information for details of what public registers are available online. Due to Covid-19 restrictions we are currently unable to provide physical access to public registers whilst our offices remain closed.

All statutory and legal documents (as well as all important and time-critical correspondence), should be served by email to LegalSupport@environment-agency.gov.uk, with a hard copy posted to:

Environment Agency
Legal Services
Horizon House
Deanery Road
Bristol
BS1 5AH

Throughout the pandemic we will be prioritising important and time critical work; post will not be routinely monitored during the pandemic. You should only use alternative contact details if you have been formally notified in writing by an Environment Agency legal representative. All other correspondence including complaints should be sent to enquiries@environment-agency.gov.uk.