Office access and opening times

Environment Agency office locations and our address for legal service.

Local Environment Agency offices

Most Environment Agency offices are open 9am to 5pm, Monday to Friday (except bank holidays). Please check before travelling as not all our locations provide the service or advice you may want.

The Environment Agency general enquiries team (contact details below) can help you make an appointment. They may be able to help by phone or email, such as finding contact details for more specialist advice, avoiding the need to travel.

You can find Environment Agency office addresses by:

General enquiries

National Customer Contact Centre
PO Box 544
Rotherham
S60 1BY

Monday to Friday, 8am to 6pm

Find out about call charges

You can also visit the Thames Barrier Information Centre in London.

Please see Access the public register for environmental information for details of what public registers are available online or can be viewed in our offices.

The Environment Agency address for the service of all statutory and legal documents (unless another address for service has been specifically notified in writing by a person with conduct of the matter) is:

Environment Agency
Legal Services
Horizon House
Deanery Road
Bristol BS1 5AH

We do not accept service of legal documents by email. All other correspondence including complaints should be sent to our general enquiries team in Rotherham, shown above.