Research at Companies House

Join our user panel to help us better understand our customers, and complete our customer satisfaction survey to tell us what you think of our services.


Become a member of our user panel

Our user panel helps us better understand how our customers use our digital services. We have representation from a wide range of users who give feedback on their experiences.

If you would like to help us develop and improve our services, sign up to become a member of our user panel.

Why we carry out user research

We use the information you provide us with to:

  • assess how well we’re delivering our services
  • gain insight on what changes you would like us to make to our existing services
  • develop new services you would like us to provide

When you complete a survey, the information you give us is treated with confidentiality in line with our privacy statement.

How the user research sessions work

We’ll ask you which types of research you would like to be involved in. We’ll only invite you to take part in activities which you have specified.

Participation is voluntary. You can say no to any invitation you receive.

You can leave the user panel at any time.

Read more about our user research panel on our blog.

Current research and surveys

You can help us make sure we’re maintaining our standards or highlight areas where we can improve.

Complete our customer satisfaction survey.

Register of Overseas Entities user panel

We’re developing new online services for the Register of Overseas Entities. To help us shape these services, we’re recruiting volunteers for our Register of Overseas Entities user panel.

Research publications and survey results

You can find our research and survey results - add keywords and other filters to refine the search results.

Older research and survey results are available from The National Archives.

Companies House staff survey results

See our latest staff survey results.

Find past survey results on The National Archives.