Personal information charter

How the Charity Commission treats your personal information and how to check what details they have for you.

Our personal information charter

The charter sets out our standards when we request or hold your information. It covers personal data and other information held to carry out our duties under the Charities Act 2011. It also covers what we ask from you to help us keep your information up to date. Our databases hold personal and non-personal information critical to our work, in addition to our support functions such as human resources, facilities and finance.

Your privacy

We will look after your information and act in accordance with the Data Protection Act when disclosing data. When we ask you for personal information, we will:

  • let you know why we need it
  • only ask for what we need
  • protect the data and make sure nobody has access to it who shouldn’t
  • not make your personal information available for commercial use without your permission, except where we are legally required to make the information publicly available

We are obliged by law to provide copies of the publicly available information upon request. More information is available through the National Archives.

To provide the best level of service, we ask you to:

  • give us accurate information
  • tell us if there are any changes, such as a new address
  • help us keep your information reliable and up to date

For independent advice about data protection, privacy and data sharing issues, you can contact the Information Commissioner’s Office.

Complain about a data protection request

We may not always be able to release all of the information you have asked for. This might be because certain information is exempt from release to the public. You can ask us to review our response, as long as your case isn’t older than 3 months.

For more information, read our complaints about FOI or subject access guide (PDF, 120KB, 5 pages) .

Tell us why you think our decision is wrong and exactly what additional information you would like us to release.