TV Chef Lorraine Pascale and Minister John Hayes launch National Careers Service

This news article was published under the 2010 to 2015 Conservative and Liberal Democrat coalition government

Lorraine gave up modelling in search of a career with a more secure long term future. After enrolling on a variety of courses including hypnotherapy…

Lorraine gave up modelling in search of a career with a more secure long term future. After enrolling on a variety of courses including hypnotherapy and design, she decided to pursue a career in cookery.

Lorraine is backing The National Careers Service which will offer independent, impartial information and advice on learning and work. It will also give people access to a wide range of information about careers and the job market where they live.

The National Careers Service will:

  • Handle up to one million telephone advice sessions and at least 20 million online sessions
  • Provide information and advice for approximately 370,000 young people through the use of the helpline and website
  • Offer face to face advice to 700,000 adults each year in a range of locations in local communities
  • Operate to the recently enhanced matrix Standard, the national quality standard for the delivery of information, advice and guidance
  • Provide detailed sector by sector labour market information so people can discover which industries are growing in their area
  • Provide tools such as a CV builder and a Skills Health Check on the website to help people identify their skills strengths and gaps
  • Allow people to open a Lifelong Learning Account, which gives them clear information and advice on skills, careers and financial support in a single, personalised online space.

Lorraine Pascale said:

“After modelling, choosing my next career move was a big decision. I knew I wanted to find something that I was really passionate about, but I tried courses in hypnotherapy, auto repair and interior design before I found the thing that really makes me tick: cooking.

“Having independent careers advice can really help you find the thing you want to do. I’d encourage everyone to make the most of the National Careers Service to find out how to take their career forward, and realise their ambitions.”

John Hayes said:

“With competition for jobs more fierce than ever, now is the time to introduce a careers service that will deliver on its promise.

“The National Careers Service, universally available to people at all stages of their careers, has the very best interactive tools on its website and the highest-quality advisers, committed to the noble cause of helping others fulfil their aspirations.

“Making available the right advice at the right time and in the right places is to strike a blow for social mobility, social cohesion and social justice - a society that encourages people from wherever they start to journey to the destination of their dreams.”

Record Producer Pete Waterman has a keen personal and professional interest in skills and training; ranging from basic literacy to apprenticeships. He is also backing the new National Careers Service.

Pete Waterman said:

“I know from my own experience that it’s never too late to learn a new skill.

“I learnt to read and write much later in life than many people, but this opened up a whole new world for me.

“It’s one of the reasons why I’m so passionate about helping people to get the skills they need to fulfil their ambitions.”

With a strong emphasis on high-quality advice for all ages, schools will be required to secure independent, impartial careers guidance for their pupils. The Department for Education has published statutory guidance to help schools discharge this duty.

Notes to editors:

  1. The website address for the National Careers Service is

  2. The National Careers Service replaces Next Step, which has been providing careers advice for adults since August 2010

  3. The Department for Education statutory guidance for schools can be found at

  4. For further information about the matrix Standard visit the matrix website

  5. BIS’s online newsroom contains the latest press notices, speeches, as well as video and images for download. It also features an up to date list of BIS press office contacts. See for more information.

Notes to Editors

Contact Information

Name BIS Press Office Job Title

Division COI Phone




Name Victoria Heath Job Title Ms Division Department for Business, Innovation & Skills Phone 020 7215 5950 Fax