Press release

Statistical Press Notice: Update of Overall Patient Experience scores

This was published under the 2010 to 2015 Conservative and Liberal Democrat coalition government

Overall Patient Experience scores updated to include results from a 2011 survey of adult inpatients. The following statistics were released…


Overall Patient Experience scores updated to include results from a 2011 survey of adult inpatients.

The following statistics were released today by the Department of Health:

This publication updates the patient experience scores last updated on 14 February 2011. These statistics use questions from a 2011 survey of adult inpatients to produce an updated set of five domain scores out of 100. Patient-experience scores aim to answer the question “overall, has patient experience changed over time?” (in this case, for inpatient care).

These figures provide comparison with earlier figures from 2002 onwards. Results are based on responses to a survey of patients in inpatient departments in June, July and August 2011. The survey was overseen by the Care Quality Commission (CQC) and a more detailed summary of the survey results has been published simultaneously by CQC, on 24 April 2012.

Key points from the latest release:

  • Patient experience of NHS adult inpatient services showed no change overall in 2011.  The overall score was 75.6 out of 100, compared to 75.7 in 2010 (where 80 would suggest that patients, on average, found the service ‘very good’).
  • The score for the domain ‘access & waiting’ decreased from 84.2 in 2010 to 83.8 in 2011. This was largely a result of a decreased score for a question about whether patients felt that they waited a long time to be admitted to hospital.
  • There were no changes in the other four domains of National Statistics.

Detailed data can be found on the Department of Health website.

Published 24 April 2012