Press release

Statistical press notice: The 2011 NHS staff survey in England

The following statistics were released today by the Department of Health: **The 2011 NHS Staff Survey.  ** Key points from the latest release…

This was published under the 2010 to 2015 Conservative and Liberal Democrat coalition government


The following statistics were released today by the Department of Health:

**The 2011 NHS Staff Survey.  **

Key points from the latest release include:

  • 87% of staff said they feel satisfied with the quality of care they provide to patients, with 90% of staff feeling their role makes a difference to patients.  These figures are the same as in 2010.
  • 61% of staff indicated being able to do their job to a standard they are personally pleased with and 30% said there are enough staff in their organisation for them to do their job properly (down from 32% in 2010).
  • There continues to be an increase in the proportion of staff receiving appraisals, up from 77% in the 2010 survey to 80% in 2011 (in 2009 the proportion of staff receiving appraisals was 69%), however only 35% of staff said these appraisals were well structured.
  • 15% of all staff report that they experienced bullying, harassment and abuse from patients, their relatives or other members of the public in the previous 12 months. This figure is unchanged from 2010.
  • The proportion of staff who indicated they would recommend their trust as a place to work continues to decrease (51% in 2011, 53% in 2010, and 55% in 2009) and 32% of all staff were satisfied with the extent to which they felt that their trust values their work.

Notes on the survey

The 2011 NHS Staff Survey covered 366 NHS organisations in England. 250,000 NHS staff were invited to participate using a self-completion postal questionnaire survey method. 134,967 responses were received, a response rate of 54% (the same as in 2010). All full-time and part-time staff who were directly employed by an NHS organisation on September 1st 2011 were eligible.  Fieldwork for the survey was carried out between late September and early December 2011.  The results are weighted so that they reflect unbiased estimates of all NHS staff in England.
More detailed commentary and analysis, and results for individual organisations, are published on the staff survey co-ordination centre website.

Published 20 March 2012