Press release

Statistical press notice: NHS 111 Minimum Data Set – September Release

This news article was published under the 2010 to 2015 Conservative and Liberal Democrat coalition government

Call statistics to the NHS 111 service up to and including September 2011 were released today by the Department of Health

The following statistics were released today by the Department of Health:

Call statistics to the NHS 111 service up to and including September 2011 from four pilot sites providing this service at this time. These include County Durham and Darlington, Lincolnshire, Luton and Nottingham City.

The main findings for September 2011 were:

1. In September, there were 33,707 calls to the 111 service, with 76% of these calls from people directly dialling 111. Scaled up, this would represent 12.0 million calls per year across England to the NHS 111 service.

2. In September 88% of calls made to the 111 service were answered, with 98% of these answered within 60 seconds.

3. Average length of a call episode for data up to and including September was 8 minutes 52 seconds, with 77% of callers receiving a triage and 2% of people called back.

4. On average 33% of call time was handled by clinical staff for all calls up to and including September.

More information is available on the Department of Health website.