This was published under the 2010 to 2015 Conservative and Liberal Democrat coalition government
The following statistics were released today by the Department of Health:
Call statistics to the NHS 111 service up to and including October 2011 from the four sites providing this service at this time. The sites are: County Durham and Darlington, Lincolnshire, Luton, and Nottingham City.
The main findings for October 2011 were:
In October, there were 40,039 calls to the 111 service, with 70% of these calls from people directly dialling 111. Scaled up, this would represent 14.2 million calls per year across England to the NHS 111 service.
In October 88% of calls made to the 111 service were answered, with 99% of these answered within 60 seconds. Of the remaining calls, around 11.5% were abandoned by callers within 30 seconds of the introductory message, and less than 0.5% of calls were abandoned after waiting longer than 30 seconds.
Average length of a call episode for data up to and including October was 8 minutes 57 seconds, with 77% of callers receiving a triage and 2% of people called back.
On average, 32% of call time was handled by clinical staff for all calls up to and including October.
For the period between April to September 2011, 92% of callers were very or fairly satisfied with their NHS111 experience.