Press release

Statistical press notice: NHS 111 Minimum Data Set – November Release

The following statistics were released today by the Department of Health:

This was published under the 2010 to 2015 Conservative and Liberal Democrat coalition government


The following statistics were released today by the Department of Health:

NHS 111 Minimum Data Set - November Release

Call statistics to the NHS 111 service up to and including October 2012 from the thirteen sites providing this service and able to provide data at this time. The sites are:CountyDurhamandDarlington,Lincolnshire,Luton,NottinghamCity,Isle of Wight, Derbyshire, The North West, Croydon, Hillingdon, Inner North West London, Hertfordshire, Great Yarmouth and Waveney and Oxfordshire.

The main findings for November 2012 were: 

In November, there were 159,692 calls to the 111 service, with 75% of these calls from people directly dialling 111. Scaled up, this would represent 12.5 million calls per year acrossEnglandto the NHS 111 service.

In November, 96% of answered calls made to NHS111 were answered within 60 seconds. Of all calls offered 2% were abandoned after waiting longer than 30 seconds.

Average length of a call episode for data up to and including November was 9 minutes 20 seconds, with 77% of callers receiving a triage and 3% of answered calls called back.

On average 29% of call time was handled by clinical staff for all calls up to and including November.

For the period between April 2011 to March 2012, 92% of callers were very or fairly satisfied with their NHS111 experience.

The full statistics can be found on the DH website

Published 11 January 2013