Press release

Statistical Press Notice – General Practice Patient Survey Aggregated results for July to September 2011 and January to March 2012

This news article was published under the 2010 to 2015 Conservative and Liberal Democrat coalition government

September 2011  National Results Today, Ipsos-MORI have published the results of the 2011-12 GP Patient Survey, which they are carrying out…

September 2011  National Results

Today, Ipsos-MORI have published the results of the 2011-12 GP Patient Survey, which they are carrying out on behalf of the Department of Health. The results are aggregated from two waves of the 2011-12 GP Patient Survey covering July to September 2011 and January to March 2012.

Headline results of the survey are:

GP Services

•    Nationally performance on Primary Medical Care services is good:
   - 88% of patients rate their overall experience of their GP practice as good;
   - 79% of patients rate their overall experience of making an appointment as good;
    - 93% of patients have at least some level of confidence and trust in the last GP they saw;
    - 81% of patients are satisfied with their surgery opening hours.

Managing Your Health

•    64% of people with a long-term condition feel they have enough support from local services to help them manage their condition.
•    93% of people with a long-term condition feel they are confident that they can manage their own health.
•    90% of patients with a long-term condition rate their overall experience of their GP surgery as good.

Your State of Health Today

•    59% of patients with long-term conditions reported some form of pain and discomfort, compared to 17% of people who do not have a long-term condition;
•    When asked about self-care, 14% of people with a long-term condition reported some problems, compared to only 0.5% of people without a long-term condition.

Out-of-Hours

•    71% of patients describe their experience of out-of-hours GP services as good, although 14% rate it as poor.
•    82% of patients reported that they have at least some level of confidence and trust in out-of-hours clinicians.

Full release is available on the GP patient website.

In addition, further analysis and comment on the NHS Dental Access results can be found on the DH website.

Notes to Editors

The GP Patient Survey for 2011-12 has been redesigned in order to continue to gather the most relevant data on GP and NHS Primary Care Services.  Changes have been made to the questionnaire design, sampling methodology, survey frequency as well as the methodology used to weight results to account for non-response bias.  Therefore, no results from the 2011-12 survey can be compared to previous years, even where questions appear to remain the same.