Press release

Statistical Press Notice – Dental Results GP Patient Survey – January to March 2012

This news article was published under the 2010 to 2015 Conservative and Liberal Democrat coalition government

Today The Department of Health have published dental access statistics, on findings from the second wave of results from the GP Patient Survey…

Today The Department of Health have published dental access statistics, on findings from the second wave of results from the GP Patient Survey (conducted between January and March 2012).

Headline figures of the Department of Health **GP Patient Survey Dental Statistics:**   * 510,000 responses, 38% of the 1.4 million people contacted. * Results are available at National (England), Strategic Health Authority (SHA) and Primary Care Trust (PCT) level.

Demand for Access:

  • 60% of adults in the survey tried to obtain an appointment with an NHS dentist in the two year period prior to answering the question in January to March 2012.
  • 93% of respondents who tried to obtain an appointment within the past two years said they were successful (a success rate of 95%, when excluding those who didn’t remember the outcome).
  • Respondents who tried more recently were more successful. 95% of respondents trying within the past three months and within the past six months stated they were successful (96% success rate excluding can’t remember respondents).
  • 85% of respondents tried to make an appointment with a dental practice they had previously attended. Of those who went on to answer whether they successfully made the appointment, 97% stated they did.
  • For the 12% of patients who sought appointments with a new dental practice in the last two years, 77% were successful, 21% were unsuccessful and 3% couldn’t remember the outcome; 

 Overall Experience of NHS Dentistry:

  • 83% of respondents rated their overall experience as positive (47% very good and 37% fairly good).
  • This increased to 87% when looking at those who had been to the practice before, compared to 63% for those who were new to the practice.

Adults who have not tried to get an NHS appointment in the last 2 years: 

  • 40% of respondents did not try to get an appointment with an NHS dentist in the last two years.
  • The most frequent reason was ‘Not needed to visit a dentist’, which was mentioned by 19.3% of adults not trying for an NHS dental appointment in the previous two years.
  • This was followed closely by ‘Stayed with their dentist when changed from NHS to private’, with 19.2% and ‘I prefer to go to a private dentist’ with 19.0% of the share.

 Full Department of Health analysis is available on the website.

Main GP Patient Survey results are available on the Department of Health’s website.