HM Revenue and Customs (HMRC) is urging people to renew their tax credits claim online and early before the 31 July 2016 deadline.
Renewing online is quick, convenient and easier than ever before. Anyone can do it once they receive their renewals pack, regardless of what changes they have to make.
When customers renew their claim, they must tell HMRC about any changes to their circumstances that they haven’t already reported, including changes to working hours, childcare costs or income. Once people receive their renewal pack, these changes can be reported through GOV.UK.
The online service proved very popular in 2015, with more than 750,000 people renewing online and around 90% of people using it saying they were happy with the service. It only takes around six minutes to renew online, depending on circumstances.
There is also a special team to support the most vulnerable customers who cannot go online. People who we know need special support will be proactively contacted by our customer support teams.
Nick Lodge, HMRC’s Director General, Benefits and Credits, said:
“Our online service means that you can renew at any time of the day or night, and on any device, without having to call us. Online help can also answer most queries you may have and a web chat facility will be available to support people renewing online. We urge everyone who can to go online.
“Our customers should check their details and renew early to ensure they get the right money. The sooner people renew their claim, the sooner we can check payments are correct, meaning we avoid paying too little money, or too much, which claimants then have to pay back.”
Online help and information on renewing tax credits is available on GOV.UK and via HMRC’s customer service Twitter feed @HMRCcustomers. Support is also available through the tax credits helpline.
This year, customers renewing online will also be able to access a growing range of other services, including viewing their next payment, through their own online Personal Tax Account. This is a new and innovative service that puts everything in one place for customers, allowing them to manage their tax affairs at a time that suits them and without the need to pick up a phone or pen. By logging in, customers can already see how their tax is calculated, make changes to circumstances that affect tax or Child Benefit and claim back any overpaid money. Every UK citizen can now access their own account and more than a million already have.
HMRC has begun sending tax credits renewal packs to approximately 5.9 million households around the country. The packs are sent out from April to June.
Notes to editors
- The deadline for people to renew their tax credits is 31 July 2016. Failure to renew before the deadline will mean payments are stopped and they may have to repay the money they have received since April.
- Claimants can get help and information on renewing tax credits:
* On GOV.UK at https://www.gov.uk/browse/benefits/tax-credits
* By tweeting @HMRCcustomers or posting on our Facebook page with general queries
* Through HMRC’s web chat service available on GOV.UK
* By calling the tax credits helpline: 0345 300 3900
- Customers can access their personal tax account at https://www.gov.uk/personal-tax-account
- Follow HMRC’s Press Office on Twitter @HMRCpressoffice
HMRC’s Flickr channel: www.flickr.com/hmrcgovuk