News story
Recruitment for a Service Desk Operator
Service Desk Operator working as the first point of contact for IT support.
We have a vacancy for a Service Desk Operator.
Job Title
Service Desk Operator
Grade
AO
Salary & Pension
£29,770 per annum with Pension Scheme
Annual Leave entitlement
Commencing at 25 days
Role
The IT Service Desk Operator serves as the first point of contact for IT support, delivering prompt and professional assistance to users via digital channels, phone, and in person.
Key responsibilities include managing and monitoring the IT Service Desk system, categorising and escalating issues, and ensuring timely resolution.
How to apply
You must make your application via Service Desk Operator - Civil Service Jobs - GOV.UK where you will find a full job description.
Closing Date
12 January 2026
Updates to this page
Published 18 December 2025