Press release

Public asked to leave a name and number with venues to help stop the spread of COVID-19

Executive Chair of NHS Test and Trace encourages everyone to “play their part in new national effort” by providing their names and phone numbers to the venues and businesses they visit from this Saturday.

This was published under the 2019 to 2022 Johnson Conservative government
  • New guidance published for hospitality and leisure sector sets out how organisations can keep a secure, short-term record of staff and visitors as they reopen this weekend
  • Restaurants, museums, and places of worship among venues asked to help visitors and employees stay safe

Businesses and organisations are being told to collect contact details of their visitors as their venues reopen this Saturday, to help the NHS Test and Trace service in the national effort to contain and prevent the spread of coronavirus.

The records will help NHS Test and Trace to reach anyone who may at a later date be found to have potentially been in contact with a positive coronavirus case whilst at a particular venue, helping to quickly contact people at risk of the virus and prevent localised outbreaks before they occur.

New guidelines published by the Department of Health and Social Care today sets the simple steps pubs, restaurants, cinemas and similar venues can all take to support the nation NHS Test and Trace service to contain outbreaks before they occur, preventing the return of lockdown measures and helping to protect the public and save lives.

The steps include:

  • collecting the names, and phone numbers of all staff working at the premises, as well as the date and time they worked

  • making a record of the name and contact phone number of any customers or visitors, or if it is a group of people, the name of the lead member of the group, who is able to contact other members of the group, and the number of people in the group

  • recording the date, arrival and departure time of all visitors or visiting groups

  • storing the information for 21 days, after which should be safely deleted

It is up to each business to determine how to collect this information. The guidance encourages the use of digital systems for ease where possible, however organisations are free to use any logging system that works best for them. This information will only be used where necessary to help stop the spread of COVID-19.

Executive Chair of NHS Test and Trace, Baroness Dido Harding said:

As we get ready to enjoy the additional freedoms that are coming this weekend, it’s vital that we keep up the amazing work that everyone has done across the country to protect their friends, family and communities from the spread of the virus.

Thanks to the information members of the public are already sharing, NHS Test and Trace has already helped contact over 130,000 people who may otherwise have transmitted coronavirus.

The virus has not gone, but we can live more safely alongside it. As we all start to visit more places and come into contact with a wider group of people in the coming weeks, we now need businesses and the public to play their part in this new national effort by sharing their contact details. That way, if someone does test positive our dedicated team at NHS Test and Trace can quickly spring into action to contact those who may be at risk and advise them to self-isolate, helping everyone stay safe.

The details visitors share must be stored securely and handled in line with the General Data Protection Regulation (GDPR). They will only be shared, if asked, with the NHS Test and Trace service to manage local coronavirus outbreaks if they occur.

While many parts of lockdown are easing this weekend, the national COVID-19 Alert Level remains at 3. This means the virus is still in circulation in the UK and is a threat to our communities.

By maintaining records of staff, customers and visitors, and sharing these with NHS Test and Trace where requested, organisations can help to identify people who may have been exposed to the virus. Containing outbreaks early is crucial to reduce the spread of COVID-19, protect the NHS and social care sector, and save lives. This will help to avoid the reintroduction of lockdown measures and support the country to return to, and maintain, a more normal way of life.

Currently, if someone tests positive for the virus, NHS Test and Trace will ask them to share their recent close contacts. If it is necessary, NHS Test and Trace will contact venues or organisations they have visited in order to identify other people they might have come into contact with.

Many businesses already collect customer data, including restaurants, hotels, hair salons and cinemas, so for some venues they will be able to use their existing records for this purpose, as long as customers are made aware that their data may be shared with NHS Test and Trace.

While the government continues to encourage everyone to play their part to curb the virus, if a member of the public does not wish to share their contact details, it is not mandatory. For instance, if someone provides information when contacting the business, for example when booking a haircut, they can inform the organisation they do not want their details shared with NHS Test and Trace.

Data must be collected and stored in line with GDPR legislation. Organisations can visit GOV.UK to find out more information on storing customer data safely. Data will only be used by NHS Test and Trace if deemed necessary to helping prevent the spread of COVID-19. Venues will be responsible for keeping a record of the name and telephone number of visitors for 21 days, and the times at which they entered and left the venue, or an estimate if an exact time is not feasible.

Further information

The locations which are encouraged to collect details of their staff and visitors are:

  • hospitality, including pubs, bars, restaurants and cafés
  • tourism and leisure, including hotels, museums, cinemas, zoos and theme parks
  • close-contact services, including hairdressers, and others as defined here
  • facilities provided by local authorities, including town halls and civic centres for events, community centres, libraries and children’s centres
  • places of worship, including use for events and other community activities

If you are contacted by NHS Test and Trace, contact tracers will:

  • call you from 0300 013 5000
  • send you text messages from ‘NHStracing’
  • ask you to sign into the NHS Test and Trace contact-tracing website

Contact tracers will never:

  • ask you to dial a premium-rate number to speak to us (for example, those starting 09 or 087)
  • ask you to make any form of payment or purchase a product of any kind
  • ask for any details about your bank account
  • ask for your social media identities or login details, or those of your contacts
  • ask you for any passwords or PINs, or ask you to set up any passwords or PINs over the phone
  • disclose any of your personal or medical information to your contacts
  • provide medical advice on the treatment of any potential coronavirus symptoms
  • ask you to download any software to your PC or ask you to hand over control of your PC, smartphone or tablet to anyone else
  • ask you to access any website that does not belong to the government or NHS

Updates to this page

Published 2 July 2020