Press release

NHS 111 Minimum Data Set – January Release

The following statistics were released today by the Department of Health:

This was published under the 2010 to 2015 Conservative and Liberal Democrat coalition government


**NHS 111 Minimum Data Set - January Release **

Call statistics to the NHS 111 service up to and including January 2013 from the sixteen sites providing this service and able to provide data at this time. The sites are:

  • County Durham and Darlington
  • Lincolnshire
  • Luton
  • Nottingham City
  • Isle of Wight
  • Derbyshire
  • The North West
  • Croydon
  • Hillingdon
  • Inner North West London
  • Hertfordshire
  • Great Yarmouth & Waveney
  • Oxfordshire
  • Wandsworth
  • Sutton & Merton
  • Norfolk

**The main findings for January 2013 were:  **

In January, there were 213,059 calls to the 111 service, with 81% of these calls from people directly dialling 111. Scaled up, this would represent 13.2 million calls per year acrossEnglandto the NHS 111 service.

In January, 92% of answered calls made to NHS111 were answered within 60 seconds. Of all calls offered 4% were abandoned after waiting longer than 30 seconds.

Average length of a call episode for data up to and including January was 10 minutes 10 seconds, with 77% of callers receiving a triage and 4% of answered calls called back.

On average 30% of call time was handled by clinical staff for all calls up to and including January.

For the period between April 2011 to October 2012, 92% of callers were very or fairly satisfied with their NHS111 experience.

The statistics are available on the DH website

Published 8 March 2013