This was published under the 2010 to 2015 Conservative and Liberal Democrat coalition government
Call statistics to the NHS 111 service up to and including January 2013.
The following statistics were released today by the Department of Health:
Call statistics to the NHS 111 service up to and including January 2013 from the sixteen sites providing this service and able to provide data at this time. The sites are:
- County Durham and Darlington
- Nottingham City
- Isle of Wight
- The North West
- Inner North West London
- Great Yarmouth & Waveney
- Sutton & Merton
The main findings for January 2013
In January, there were 213,059 calls to the 111 service, with 81% of these calls from people directly dialling 111. Scaled up, this would represent 13.2 million calls per year across England to the NHS 111 service.
In January, 92% of answered calls made to NHS 111 were answered within 60 seconds. Of all calls offered 4% were abandoned after waiting longer than 30 seconds.
Average length of a call episode for data up to and including January was 10 minutes 10 seconds, with 77% of callers receiving a triage and 4% of answered calls called back.
On average 30% of call time was handled by clinical staff for all calls up to and including January.
For the period between April 2011 to October 2012, 92% of callers were very or fairly satisfied with their NHS 111 experience.
The statistics are available on the Department of Health website
Published: 8 March 2013
From: Department of Health