This was published under the 2010 to 2015 Conservative and Liberal Democrat coalition government
Current visa application processing times for the Istanbul Decision Making Center for the week commencing 04 May 2015:
Global Service Standards
Current processing times
Current performance against our standards
within 15 working days
9 working days
within 60 working days
45 working days
Time to make Biometric Appointments across VACs
within 5 working days
1 working day
Customer enquiry response times
within 20 working days
2 working days
Complaints response times
within 20 working days
5 working days
These times can change on a daily basis.
Each application is unique and some may require longer processing times than those listed above. Visit our processing times page to see our globally agreed customer service standards and our recent performance against them.
Please allow 2-3 days for your passport to be returned to VAC or to you if your application included return courier.
By opting for the Priority Service, it does not imply or guarantee in any way that you will be successful in your application. All visa applicants must meet the requirements of the UK Immigration Rules. The amount paid for the priority service, as well as the visa application fee, is not refundable if the visa application is refused or, in exceptional cases, takes longer to process.
When we experience or predict drops in any of our service levels, we will let you know what they are, how you are affected, how long we estimate it will last and what we are doing to fix it.
Forecast service interruptions:
International Enquiry Service
If you require any visa information, or have a query about the visa application process, you can contact the UKVI International Enquiry Centre by email, telephone or web-chat. You can find telephone numbers for your country at https://ukvi-international.faq-help.com/. Calls cost £1.37 per minute; you will not be charged until you are connected to an advisor. Contact by email is free, and a ten minute web-chat will cost £4.
Please be aware that from July 2014, parents will also need to book an appointment at the visa application centre for any children under the age of 5 when applying for a UK visa. A facial image (photograph) will be taken of the child. They will not be required to provide anything else.
Steps to apply for a visa
Visit the UK Visas and Immigration website https://www.gov.uk/visas-immigration to complete your application and book an appointment to visit either a Visa Application Centre (VAC) or Temporary Enrolment Location (TEL). Visa Application Centres and Temporary Enrolment Locations are contracted by UK Visas and Immigration to offer customers services that include visa application and biometric collection facilities.
Once you have made your appointment, you will need to pay your visa fee online. Please read condition of payment and refund policy; mark boxes to confirm you have read and understood the information to make payment. You will be directed to a secure payment system.
Attend your appointment to submit your biometrics information (and any required documentation). For further information about visa application centres and facilities please visit http://www.tpcontact.co.uk/.
Your visa application and documents will be reviewed by the UK Visas and Immigration team in Istanbul and they will make a decision on issuing a visa.
Your documents will be returned to you.
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