The test will involve the use of a simple question, which all patients in the target groups will be given the opportunity to answer, every day of the year.
For A&E departments, the question will be: “How likely are you to recommend our A&E department to friends and family if they needed similar care or treatment?”.
The question for inpatient services asks: “How likely are you to recommend our ward to friends and family if they needed similar care or treatment?”.
The expectation will be that the test will be used to improve the quality of care where patient feedback indicates that experience is poor. It is important that NHS services are patient centred and responsive and the Friends and Family test should be one of the tools used to deliver this aim.