News story

EU Settlement Scheme: Call for evidence

Following publication of the ICIBI report on the Home Office’s preparations for the EU Settlement Scheme the Chief Inspector invites anyone with knowledge and experience of the Scheme to submit evidence for his next inspection.

Call for evidence

Launching the call for evidence David Bolt said:

My first report on the EU Settlement Scheme was published on 2 May 2019. This covered the development of the Scheme up to the conclusion of the second Private Beta phase in January 2019.

On 30 March 2019, the Scheme was opened to everyone who is eligible and I am about to begin a further inspection to examine how it is working. To that end, I am inviting anyone with knowledge and experience of the Scheme to write to me by 31 May 2019 with their evidence.

If you are intending to submit evidence, you may find it helpful to refer to the ‘ICIBI’s Expectations’, since these will inform (but not limit) my approach. In particular, I am keen to receive evidence relating to whether:

  • Information is easy to find, understand and use
  • Processes are simple to follow and transparent
  • Home Office staff appear knowledgeable and competent
  • Decisions and actions are ‘right first time’
  • Errors are identified, acknowledged and promptly ‘put right’

Please note that I am not empowered to investigate individual applications or to intervene with the Home Office on behalf of applicants. However, I am interested in individual cases to the extent that they illustrate or point to systemic problems.

Please email the Chief Inspector:

or write to:

EU Settlement Scheme evidence submission
5th Floor
Globe House
89 Eccleston Square
London SW1V 1PN

Please note that submissions may be cited in the final report.

Published 2 May 2019