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The inspection examined:
governance of the EU Settlement Scheme Project
staffing assumptions and workforce planning and management, including training and guidance provided to EU Settlement Scheme caseworkers and staff in the Settlement Resolution Centre
the design, testing and development of the Scheme up to the end of the PB2 phase, including the trialling of the ‘EU Exit: ID Document Check app’, the accessibility of the Scheme for vulnerable applicants, and the Home Office’s internal and external communications regarding the Scheme