Press release

Department of Health Commits to Reconnecting with Patients in Response to Francis Inquiry

The Department of Health today committed to a renewed focus on putting patients at the centre of everything it does in light of the findings of the Mid Staffordshire NHS Foundation Trust Public Inquiry.

This was published under the 2010 to 2015 Conservative and Liberal Democrat coalition government


Reflecting on Robert Francis’s recommendations, Department of Health Permanent Secretary Una O’Brien said:

“On behalf of the Department of Health, I would like to apologise wholeheartedly for the part the Department played in the failings at Mid Staffs and the terrible impact it had on patients, their families and the standards of care.

“We will take action on the recommendations from Robert Francis QC.  We are committed to a renewed focus on putting patients at the centre of everything we do.

“In response to the Francis report, we will be considering more profoundly our own behaviours as the steward of the health and care system and how we can do more to listen to patients and truly understand their experience of illness, care and recovery.

“I know all our staff are reflecting deeply on the report today, and we will be making plans over the coming days and weeks for the actions we all need to take.”

The Department will be considering in full the recommendations made in the report, and will be responding in further detail next month.

**Notes to Editors **

For further information contact the Department of Health press office on 020 7210 5947 or 5707.

Published 6 February 2013